Help and Support FREQUENTLY ASKED QUESTIONS

General

General

What is NissanConnect?

NissanConnect is a state-of-the-art integrated audio, navigation, and communication system that connects with your smartphone to enhance your driving experience, and help minimize distractions. Controlled through a large dash-mounted, centrally located screen, NissanConnect is available with streaming audio, navigation, a collection of popular smartphone apps, and lots more.

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Compared to current NissanConnect, what has been updated?

New NissanConnect system with a seven-inch colour touchscreen includes features such Intelligent driver assistance and navigation functions to support the driver in all kinds of traffic situations, Smartphone App integration to enhance the overall driving experience, and an improved Digital Audio experience, including Digital Audio Broadcast (DAB).

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What do connected services offer?

New NissanConnect system has full smartphone integration giving access to a range of projected upcoming music, social networking, entertainment and travel apps. NissanConnect is also Google-enabled featuring send-to-car (allowing users to send a satnav route to the vehicle via their phone) and up-to-the-minute information on fuel prices, hotels, restaurants and other points of interest. NissanConnect also includes voice recognition, Bluetooth audio streaming and mobile phone integration as well as Aux-in and USB slots.

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How does NissanConnect App work?

It connects your smartphone to your vehicle, delivering apps, features, and services that you can personalize to your Nissan.

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Why should I register for NissanConnect In-vehicle App services if I already have the apps on my phone?

NissanConnect In-vehicle apps have been designed for vehicle drivers. The Apps will appear on your vehicle's touch screen display, making it easy and safe to operate. You'll now be able to safely enjoy your apps on the go, and in the vehicle.

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How can I tell if I have the latest version of the NissanConnect app?

Check the iTunes App Store, or Google Play Store to make sure you have the latest version. You will automatically receive an alert in your Smartphone in case an update is available

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What is available via the NissanConnect Website?

The NissanConnect website allows you to subscribe and manage your Apps. It also presents the services Terms and Conditions and our Privacy Policy

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I have a Blackberry / Windows phone. Can I use NissanConnect App?

NissanConnect App is currently available for Apple and Android operating systems.

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Does NissanConnect require a subscription

Your vehicle comes with 2-year complementary subscription of NissanConnect services; owner consent to activate is required. Once complementary period has expired, you can extend your subscrition.

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In which markets will these connected services be available?

The vast majority of Europe will be covered (Germany, Switzerland, Czech Republic, United Kingdom, Portugal, Spain, Ireland, Italy, Belgium, France, Luxembourg, Netherlands, Hungary, Poland, Slovakia, Austria, Cyprus, Denmark, Estonia, Finland, Latvia, Lithuania, Norway, Sweden, Russia, Albania, Bosnia & Herzegovina, Bulgaria, Croatia, Greece, Iceland, Kosovo, Macedonia, Malta, Moldova, Montenegro, Romania, Serbia, Slovenia, Ukraine, Belarus)

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Connecting Your Phone

Connecting Your Phone

Does NissanConnect App support multiple phones and drivers?

Yes, you can have different mobile devices paired via Bluetooth®. However, Connections will be prioritized by the order in which the phones were paired to the vehicle. [*] Note: if you wish to pair an Android via Bluetooth after having paired an iPhone, you should disconnect the USB cable before pairing.

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How do I link my smartphone to the NissanConnect system?

If you're connecting an iPhone® to a NissanConnect system equipped with navigation, you'll need to plug in using the USB cable. [*] Otherwise, connect your smartphone through Bluetooth®. [*]

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While tethered with the cord, will my iPhone® charge?

How do I know if my smartphone is compatible with NissanConnect App?

For a list of compatible smartphones, please visit the Nissan website

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Does NissanConnectApps use my smartphone data plan?

Yes, NissanConnect Apps relies on your smartphone data plan to access the content and services that the In-vehicle Apps you use require. Standard data rates will apply.

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Why do I need to use a cord to tether my iPhone?

Apple's operating system doesn't support the full range of Bluetooth® connectivity.

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For which actions does my iPhone® need to be tethered with the cord?

It will need to be connected via USB cable to use NissanConnect App or to play music stored on your device. [*]

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If two owners with a connected smartphone are in the same vehicle, which phone's data does NissanConnectdisplay?

When two Bluetooth® paired smartphones are detected by NissanConnect, the phone that you designated as the higher priority Bluetooth devise will be prioritized.

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Usage

Usage

What happens to the active app when an incoming call interrupts?

Incoming Bluetooth calls override any audio source, including apps. The system will revert back to the app that was active when the incoming call was accepted.

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Can I make simultaneous POIs powered by Google service requests?

No, at this moment NissanConnect only allows one service call at a time.

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If my NissanConnect system is activated, can I still stream Bluetooth audio?

Yes, if your phone supports Bluetooth Streaming Audio, it may work on NissanConnect but the vehicle controls will be very limited. Using NissanConnect App to stream your favorite audio apps will enable maximum use of features, viewing of information and album artwork.

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Is it very data heavy? Won’t that incur huge roaming costs?

Data usage is very similar to browsing social network sites on a smartphone, and therefore data charges will be similar depending on the customer’s mobile phone service arrangement.

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Is there a limit to the number of times I use the services?

No, not at this time. NissanConnect free trial period includes unlimited usage.

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Can I use my NissanConnect credentials in a friend's vehicle or a rental vehicle?

No, your credentials are for use in your vehicle only.

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Does NissanConnect use minutes on my mobile voice plan?

No, NissanConnect does not use Data-Over-Voice. Instead, it transfers data using your phone's 3G data plan from your chosen mobile service provider.

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Troubleshooting

Troubleshooting

I entered my NissanConnect user ID/password but I get a "username and password can no longer be used" error message. What do I do?

NissanConnect user ID/password may be have been entered in multiple vehicles and the account is locked out. Please call Nissan Customer Service for assistance.

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I entered my NissanConnect user ID/password but I get a "vehicle is already in use by a different user" message. What do I do?

You're trying to activate a previously activated radio - e.g., a pre-owned vehicle or a radio previously activated by another user. Please call Nissan Customer Service to resolve this issue.

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Why are services not supported in my location?

Not all services are available in all countries.

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Why does my NissanConnect app service stop working sometimes?

NissanConnect App require a stable internet connection. You may be driving through an area where your mobile service provider does not have a strong data signal. If the signal is poor, you may intermittingly lose connectivity to the internet connection and some NissanConnect App will not work properly.

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I get a "data connection could not be established" error message. What do I do?

Your vehicle is not detecting a paired phone. Please verify that Bluetooth is activated in both phone and vehicle, and that they are paired. Please consult your phone or vehicle manual for further instructions.

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Account Management

Account Management

Can I change the email I used to sign up for NissanConnect Portal and NissanConnect account?

Yes, you can change your email in the corresponding Portals.

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Enrollment & Activation

Enrollment & Activation

Can I register my NissanConnect system without creating an account?

NissanConnect requires a registration process, so you can enjoy of the complementary services. You still need to create your account.

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How long does it take to create a NissanConnec account?

Enrolling is quick, and easy. Three simple steps are required: Register in NissanConnect Web Portal and activate the complementary services, Download the NissanConnect App, then Connect your smartphone (Android through Bluetooth, iOS through USB). You'll be then able to customize apps and services to your liking.

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How do I create and access my NissanConnect App account?

This is all done through your NissanConnect Portal portal. As a first time user NissanConnect Portal will prompt you to create and activate your NissanConnect account. Should you wish to access later in time your NissanConnect account, Go to: NissanConnect Portal, My services, New NissanConnect.

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What information do I need to sign up for a NissanConnect account?

To create your NissanConnect account, you'll need to register first in NissanConnect Portal including the VIN (Vehicle Identification Number). To set up your NissanConnect account you will need to create a Username and an Access Code. These same credentials will be used on your NissanConnect app.

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Why do I need to register to the NissanConnect Portal owner's Portal?

The NissanConnect Portal provides owners convenient access to the NissanConnect portal as well as a variety of services and features associated with Nissan ownership.

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How do I connect my smartphone with NissanConnect App?

You can connect your iPhone using an Apple USB cable, or Android phone through Bluetooth.

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What phones are compatible with my NissanConnect equipped vehicle?

Most Bluetooth enabled phones can be connected for Bluetooth Hands-free calling. Some phones will support Streaming Audio via Bluetooth. Only select smartphones can be used for NissanConnect App. You can check which phones are supported on another page in this Help and Support section. Note: Every NissanConnect service may not be available with your phone.

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Does NissanConnect enrolment require my smartphone to be tethered by cord?

Only if you're connecting an iPhone® to a NissanConnect system equipped with navigation. Otherwise, your smartphone will use a Bluetooth® connection [*].

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What is required to use Google Send-To-Car service?

Google Service is provided by Google. Send To Vehicle service is not available in all countries. You should check on Google Maps to see if Send To Vehicle services are available in your market.

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Apps & Features

Apps & Features

How does NissanConnect App work?

It connects your smartphone to your vehicle, delivering various In-vehicle Apps, features, and services that you can personalize to your Nissan.

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What features will my NissanConnect system include?

NissanConnect is a state-of-the-art integrated audio, navigation[*], and communication system that connects with your smartphone to enhance your driving experience, and help minimize distractions. Controlled through a dash-mounted, centrally located screen, NissanConnect is available with hands-free calling, streaming audio, navigation, a collection of popular smartphone apps, and lots more.

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Can I use NissanConnect App services while driving?

Yes, all NissanConnect Apps are available while the vehicle is in motion, but certain functions may be limited to prevent driver distractions. Keyboard entry, for example, is only available when the vehicle is stationary.

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Which apps are included with NissanConnect App?

The list of currently available apps can be viewed in the 'Manage My Apps' section of the NissanConnect Web Portal or in the NissanConnect App.

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Do I need to download certain apps on my smartphone before I can use them with my NissanConnect system?

The 'Manage My Apps' section of the NissanConnect Web Portal, and the NissanConnect App will display a smartphone icon next to any apps that need to be downloaded from your app store.

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Why should I get a system with NissanConnect Apps if I already have apps on my phone?

Your smartphone Apps will appear on your vehicle's display screen and can be controlled thorugh the NissanConnect, making it easy and safe to use. Most importantly, there's a seamless integration between information retrieved from the smartphone apps and the Navigation system, allowing you to set your journey very easily.

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What NissanConnect functions are limited when driving?

Driver distraction regulations may cause certain functions to be unavailable while driving. For example, keyboard entry is only available when the vehicle is stationary.

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Safety

Safety

How safe is the system? Surely this will be a distraction for drivers?

The new NissanConnect will comply with the most stringent safety regulations in this area. Additionally, Nissan's team of internal experts have reviewed this technology in every European condition to promote safe customer operation.

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Do the apps work when the vehicle is moving? Isn’t that a safety issue?

Functionality is restricted to prevent extensive operation when the vehicle is moving, but just like adjusting the radio or even using a mobile phone, it is the driver’s responsibility to ensure they are in total control of the vehicle at all times.

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